Refund Policy

Last updated: 2025-04-30

 

 

Effective: April 29, 2025

LuvlyFans is committed to providing users and creators with a secure and transparent platform. Due to the nature of our services and the type of content offered, all transactions are final unless otherwise stated below.

1. Subscriptions

  • Non-Refundable: All subscription fees are final and non-refundable, even if the subscription is canceled before the end of the current billing cycle.

  • Cancellations: You may cancel your subscription at any time. Access to the subscribed content will continue until the end of the current period. No refunds or credits will be issued for partial periods or unused time.

2. One-Time Purchases

  • Final Sales: All one-time purchases, such as tips, pay-per-view (PPV) content, or direct messages, are non-refundable. Once the content is delivered or made available, the sale is considered final.

3. Chargebacks

  • Prohibited Use of Chargebacks: Initiating a chargeback or dispute without contacting our support team is a violation of our Terms of Service. Accounts involved in fraudulent chargebacks may be suspended or terminated.

  • Resolution: If you believe a transaction was made in error or was unauthorized, please contact us directly at [[email protected]]. We are here to help resolve issues and avoid unnecessary disputes.

4. Technical Errors or Inaccessible Content

  • Access Issues: If you experience problems accessing content you've paid for due to technical issues, please contact our support team within 7 days of the purchase. We will investigate and, if appropriate, issue a refund or provide alternative access.

5. Unauthorized Transactions

  • If you suspect any unauthorized use of your payment information or account, please notify us immediately at [[email protected]]. We take such matters seriously and will work with our payment processor (CCBill) to investigate and resolve the issue.

6. Contact Us

If you have any questions or concerns regarding payments or account activity, please reach out to our support team:

Email: [email protected]
Support Hours: 24/7 via email