Complaint Policy

Last updated: 2025-04-28

Complaint Policy

Introduction
This policy sets out our complaint policy. If you are a user of LuvlyFans.com (“Website”), this policy forms part of your agreement with us.

Applicability
Whether or not you are a user of the Website, you can use this policy to alert us to any complaint relating to the Website.

How to Make a Complaint
If you have a complaint about the Website (including any complaint about content or user conduct), please send your complaint to [email protected], including your name, address, contact details, a description of your complaint, and, if applicable, the URL for the content in question. If you cannot contact us by email, please write to us at the mailing address provided in section 8.

Investigation Steps

  • Receipt of Complaint: Upon receiving a complaint, we will assess its nature and investigate it within an appropriate timeframe.

  • Request for More Information: If further clarification is needed, we will reach out to the complainant.

  • Investigation Process: We will review the content and circumstances related to the complaint.

  • Resolution: If the content is unlawful or non-consensual, it will be removed. If not, we will inform the complainant of the decision.

Complaints of Illegal or Non-Consensual Content
After receiving a complaint of illegal or non-consensual content, we will:

  • Investigate the complaint within seven business days.

  • Remove unlawful or non-consensual content immediately and notify you.

  • If the content is not unlawful or non-consensual, we will notify you of our decision.

Complaints of Copyright Infringement
Complaints about copyright infringement must be submitted to our copyright agent, as outlined in our Copyright Policy. We will respond as set out in that policy.

All Other Complaints
For any other complaints:

  • We will investigate and take appropriate actions.

  • If content is removed, we will notify you.

  • If no action is taken, we are not obligated to inform you of the outcome.

Unjustified or Abusive Complaints
If we determine that a complaint is unjustified, abusive, or made in bad faith, we may suspend or terminate the user’s account.

Contact Information
The Website is owned and operated by TA Solutions Ltd, a UK limited company. You can write to us at 103 Washway Road, Sale, England, M33 7TY, or contact us at [email protected].